Welcome to Casinomeister, DarkPixie!
Sorry to hear about your problem with 32Red - I'm sure one of them will be in here to fix it up for you soon.
But you have obviously been practicing... you got all the right details and the screenshot, and even got it posted nicely
I agree that the offer is probably confusing - I'm not quite sure which way they intended that offer to be taken. But it does say 25 pounds - which would convert to almost $50.
Still, this is against their usual practice if I am not mistaken - if they state a number it usually applies to whatever currency you registered when you opened an account, so I too would believe that to read $25 to get your bonus.
Anyhow, let's see how long it takes for them to get to it - you might also try PMing one of the representatives in here.