[Zoozie]

1.
I am pleased that this obvious 'bug/malfuntion' was admitted by the casino/software provider. And also their willingness to provide logs, this was the best they could do.

2.
I am also pleased with the solution which is refund of money due to 'malfunction' + small compensation bonus. Again this was the best and only solution.

3.
The software provider has taken reponsibility for this 'malfunction'. So the EH group are innocents in this gigantic misfortune.


4.
I am NOT pleased with the missing explanation of how it could happen. I will get into this part.

4a.
WoO does montly reviews so this does explain why he has not noticed anything unusual.
However is this the first time this happens? If it has happened before I have never heard of any compensation for the players or any news flash about it. What is standard procedure for this?

4b.
I need a fully (maybe deeply technical) explation for this bug. I am a software developer (mission critical software) and we have a 'unit-test' which is common practice even in non-critical software development. This 'unit-test' test the software and an error of this magnitude could never exists in new releases.

4c.
I do not believe such a software error could happen in a doubling game with cards by mistake. This would mean the cards are not dealth random, which means the only explanation is in the RNG(but then ALL GAMES was 'rigged'). To introduce such a software bug you would really have to change SEVERAL LINES of code which could not happen by mistake. Also the new code would look fundamentally different from the old 'symmetric' code.

4d.
This 'malfunction' was present in the software for weeks. It is 'interesting' that it
disappears right after the postings on this forum. Was the new release/patch of the
software only to fix this 'malfunction'. If that is the case the EH group could have
informed the player community about this allready when they contacted CM. As I see
it the only other explanation was that it was fixed by 'mistake' again, just as it had
occoured in the first place. This is not likely.

Maybe... there is a simpler explanation, but then the players deserve to hear it.



Zoozie