Simmo! & suzecat,
Thanks for the support it's appreciated
I'll also go onto say that I feel you've hit the proverbial nail on the head Simmo!
Until such time as these large groups realise that it comes down to providing
top notch A+ support <not generic BS from generic support centers> everything else fades into obscurity, imo.
Basically what I'm saying is no one should have to resort to coming to a forum to achieve what should have been taken care of in the first instance.
Cheers