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Originally Posted by Trezz
I'm not real happy 
Over the past weekend I'd played email ping pong with their CSR's and eventually it got esculated to the Floor manager.
The guts of this was about a bonus.
I don't like posting publically, I much prefer to try and sort this out myself. However having sent PM's to FG's contact here and not receive one repsonse my patience has growth thin.
Epsecially after receiving this promo just now:
"Here's a fresh offer for you from Fortune Lounge. We appreciate your loyalty and would like to offer you this 20% bonus on your deposits."
BS if you appreciated my loyality you'd treat better than you have!
I'm not a VIP but have reach gold status in one month, so in my book that's got to account for something.
This lack of response it not good enough, it's not acceptable and it's definately something I wouldn't expect from such a casino group. |
UGH! Trezz, this is the pits and you deserve better. Hopefully the CM will read this and alert the rep (if he hasn't already done so.)