There was something else along these lines recently - ah yes, the Phoenician thread: moving to Casino Rewards.
I'll restate my opinion, for what it's worth. I think there is a correlation (I'm generalising) between the quality of support offered to players and the number of casinos handled by the support centre. Not surprising - happens in any business that expands and underestimates the scalability required.
But Belle Rock and Casino Rewards - two other large groups - suffer a similar problem. Casino Action, in my mind, seem to be the exception as things stand. However, from my recent conversations on the matter with representatives from both BR and Fortune, it seems like they have finally realised that maybe the number of brands they try to support affects the players to such an extent, that scaling down is the sensible option.
Both groups are losing brands in 2006, and I think - hope - as a result we will see an improvement from now on in. Time will tell...but rather than just hearing "the right noises" we've become used to over the past year or more, there finally seems to be some actions.
Fingers crossed...and I know it doesn't help you now Trezz - sorry
Cheers
Simmo!