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This is what neteller say to me about this request:
I have received your question regarding your account with this merchant and an inquiry has been made. Please be patient as I must wait for a reply before completing the inquiry. If you are credited the funds before I have notified you, please advise me so that I may stop the inquiry.
While we do investigate such complaints to determine if there is anything we can do to assist you, please note that NETELLER does not arbitrate or provide any kind of collection service for our clients as part of our services. NETELLER can only assist in ensuring that your deposit is credited correctly to the merchant, not on your claimed winnings.
Regards,
Beau
Public Relations Officer
NETELLER
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