Player and Responsible Gaming Focused

• Must forbid underage play.
• Must have a clean history of fairness towards their customers.
• Must be able to take care of any player issue swiftly and professionally.
• Must display information about responsible gambling, with links to relevant organizations.
• Must offer and enforce spending limits in addition to both temporary and permanent self exclusion options.

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Marketing Standards

• Must not use false, misleading or deceptive advertising.
• Must not spam, and must take appropriate actions against any affiliates or any third parties who do spam.
• Must not cross promote to other properties without giving proper credit to affiliates and/or their advertisers.

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Operational Standards

• Must pay winnings in a timely manner.
• Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
• Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
• Must not implement terms that can be construed as "unfair" towards the player.
• No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.
• Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.*
• Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced.
• Will not entice players to reverse cash withdrawals with bonuses or other incentives.
• Will not use outsourced support. Player support must be in-house.

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Industry and Player Assurances

• RNG and/or software must be audited by a third party.
• Must have a representative (who can walk and chew gum at the same time) listed in Casinomeister's forum. This representative must be directly involved with customer/player service, or who can make decisions involving player issues.
• They must be licensed in a jurisdiction that offers gambling licenses.**

* Excluding WagerWorks casinos - this is noted within their listing.
**Under special circumstances, I will endorse casinos located in Costa Rica. This endorsement is based mainly on the casino's history of professionalism and player satisfaction.

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